You’ve planned and prepared and now you’re having your difficult conversation. You’re calm, collected, ready. Then bam! Tears. Defcon 9 there are tears! Abort! Abort!
I’ve had a lot of difficult discussions over my career. I’ve taken people’s employment away. I’ve sent them to the doctor because the medical we asked them to undertake identified a serious condition. I’ve had a lot of discussions where an individual’s perception of their performance was quite different to their manager’s.
Having a conversation when things aren’t going well is one of the most difficult things a manager has to do. It’s not the conversation itself that is necessarily difficult. It’s everything that surrounds that conversation.
I’ve worked in HR for 20 years now. I’m a HR Director these days. The best HR career advice I can give you? Don’t start in HR. You’ll be a better HR practitioner for it.
HR can feel like purgatory. How can we serve the needs of employees when we’re paid by the employer? How can we meet the needs of the organisation when we’re an employee? The contradiction! The cognitive dissonance! “Who are we?” I yell at the sun.
While a picture can paint a thousand words a good story can win the heart
The mythical beast that is culture and why it’s so darn hard to change