You’re following the performance process line by line. Letter. Meeting. Documented outcome. Supports. Repeat. So why does the whole thing feel like a pile of poo?
You’ve planned and prepared and now you’re having your difficult conversation. You’re calm, collected, ready. Then bam! Tears. Defcon 9 there are tears! Abort! Abort!
I’ve had a lot of difficult discussions over my career. I’ve taken people’s employment away. I’ve sent them to the doctor because the medical we asked them to undertake identified a serious condition. I’ve had a lot of discussions where an individual’s perception of their performance was quite different to their manager’s.